Return Policy

All returns are accepted, on an EXCHANGE BASIS ONLY.

Returns must include the Order Receipt.

Customers must email provincialgfg.shop@gmail.com before sending an exchange. Customers are encouraged to address any questions they may have before ordering as Provincial Gourmet Foods & Gifts does not grant refunds. Delivery charges are nonrefundable. Sale items cannot be exchanged.

All Australian returns must be shipped back within 15 days of the purchase date.

We are happy to exchange your item for another product(s) or as store credit. 

With your returned item please include a note that includes your name, address, email address, item(s) you wish for in exchange.

You are only allowed to exchange an item one time. So make sure you choose your exchange wisely.

If you are returning a flawed or damaged item, please send it back immediately with a note as to what the damages are, when it was ordered, your name, shipping address and payment method.

ABSOLUTELY NO REFUNDS, EXCHANGE BASIS ONLY.

Before Returning an item, please note the following:

All returns, must be shipped back within 15 days of the purchase date. If the item is not returned within this time period, there will be no exchange allowed.

Returns must be sent back with original receipt from Provincial Gourmet Foods & Gifts, in original wrapping, unopened and with all packaging intact. Items not returned as stated will be charged a 15% restocking fee. 

When sending your item back, we recommend that you send it registered post or use a carrier that can issue you a tracking number to ensure that we have received your item.  We will not be responsible for lost or stolen articles sent back to us, without a proper form of tracking.

Before returning any orders please email us at provincialgfg.shop@gmail.com with "RETURN" in the subject box along with your order number. Also we cannot process any returns unless you include in the package a copy of your invoice or all the order details including the order number, when it was ordered, your name, shipping address and payment method.

Refunds 

All items are checked thoroughly before dispatch, but mistakes can happen. In the unlikely event your item is damaged or incorrect please email us with the details and reasons why you would like a refund at provincialgfg.shop@gmail.com write “REFUND” and your order number in the subject line so we can advice you on how to proceed. 

This is the ONLY circumstance under which we will refund. We can only confirm that a refund will be given once we have received the return and checked it. Once we get it back we will try to process the refund and inform you as soon as possible. 

Please read the full description of the items. Some items are not in stock at the moment. We are as clear as possible but if you have any questions please contact provincialgfg.shop@gmail.com

Stock

Although we have most of our merchandise in stock, occasionally out of stocks occur. We notify the customer if their item is out of stock and can often give an estimated arrival time. At that time, the customer can choose to wait or simply request a refund.

All out of stock orders or backordered items will be shipped as soon as they arrive.

Charges for returning an item

Customers will have to pay the shipping charges, when returning an item back to Provincial Gourmet Foods & Gifts. Customers will also have to pay any shipping charges, to have the exchange sent back to you. If there is a difference in price (on the exchanged item), the customer will have to pay the difference.
 For questions, contact us at provincialgfg.shop@gmail.com

There are no returns/exchanges accepted on sale items.

There are no returns/exchanges accepted on items that were requested to be specially ordered in by the customer.

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